Refund policy

Introduction

Tein UK Ltd strives to ensure customer satisfaction with our suspension products. If you are not completely satisfied with your purchase, we offer a straightforward returns policy to assist you.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

The Product must be returned within 14 days of receipt.

The Product must be in its original condition, unused, and in the original packaging

You must provide a valid proof of purchase.

Custom or special order items may not be eligible for returns.

Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team via the contact form to request a return authorization. Provide your order number and reason for the return.

2. Pack the Product: Carefully pack the Product in its original packaging, including all accessories, manuals, and documentation.

3. Ship the Product: Send the Product to the return address provided by our customer service team. You are responsible for the shipping costs of returning the Product.

Refunds

Once we receive the returned product and verify its condition, we will process your refund. Refunds will be issued to the original payment method within 14 business days.

Exchanges

If you wish to exchange the product for another item, please follow the return process outlined above and specify the desired replacement. We will process the exchange and ship the new product to you.

Exceptions

Please note that special order, custom-made or personalized items are non-returnable and non-exchangeable.

For any questions or concerns regarding our returns policy, please contact our customer service team via the contact form